Paul Shik Lee, Jr.
Market Research and Data Analytics Leader
Delivering Understanding for Success
A consultative approach to achieving long-term success.

PROFILE: Leader with more than 20 years of success in team building, communicating, and implementing solutions to complex problems. Extensive experience in designing and managing teams executing marketing research, analysis, and strategic planning initiatives. Significant experience with client management and public presentations. Solutions-based professional who creates value for the firm and its clients. Detail-oriented, self-motivated.


OBJECTIVE: Seeking a position utilizing my leadership, communication, analytical, and project management skills to provide an immediate impact in the areas of market research, customer insights, and data analytics.

Institute for Supply Management
Tempe, AZ
2014 – Present
Director, ISM Research & Analytics
• Managed the teams charged with delivering the monthly Report On Business®
• Presented on the Report On Business at conferences and public meetings
• Oversaw management of clients and partners and relationships with the CEA, Federal Reserve, and BEA
• Led research efforts on competitors, the competitive landscape, and strategic growth opportunities
• Developed a leading-edge supply chain management marketing research organization

2013 – 2014
Director, ISM Research
• Led research efforts into trends in supply chain management practices, certification, and education
• Planned, designed, executed, reported on projects in support of organizational strategies and programs
• Provided research support to ISM key customer segments

TriWest Healthcare Alliance
Phoenix, AZ
2008 - 2013
Market Research Survey Consultant Senior
• Designed and executed studies; from conception through fielding, analysis, and reporting
• Provided quantitative analytic capabilities that revealed unnoticed opportunities
• Analyzed third-party data and integrated results into management summaries for leadership
• Selected Web survey and analytic tools and managed migration of work to new environment

J.D. Power and Associates
2000 - 2008
Senior Manager, Healthcare Research
Mesa, AZ
2002 - 2008
• Designed and ran the Distinguished Hospital Program and the syndicated national health plan study
• Designed large and medium-sized custom and syndicated studies, led teams executing plans, analyzing data, and delivering results
• Applied cooperative teaming and project budget analysis to determine avoidable costs
• Communicated with clients to build relationships, updated division leadership on progress
• Established continuous process improvement at all levels of the organization
• Monitored overall progress against plan, mentored and motivated staff, managed vendors

Senior Manager, Research Projects
White Plains, NY
2001 - 2002
• Led a team of professionals charged with developing client contacts and producing reports on new data, shepherded work-in-progress from vendor to vendor
• Fostered team spirit and open communication in all phases of business
• Finalized and executed plans to produce and deliver two dozen 150-page research reports and one hundred 50 page reports, analyzed data, wrote and edited reports

Manager, Research Projects
Agoura Hills, CA
2000 - 2001
• Managed a team of project managers and trained and mentored young researchers
• Developed best business practices and implemented policies and procedures
• Responsible for on-going tracking-type client engagements, communicating project status to clients, analysis and report writing of two syndicated studies

Health Net
Woodland Hills, CA
1997 - 2000
Project Manager / Senior Business Planning Analyst
2000 - 2000
• Led ad-hoc projects that gathered information for use in the strategic planning process
• Conducted environmental assessments and SWOT analyses of competitors
• Managed secondary research on the business and economic environment in California

Senior Research Analyst
1997 - 2000
• Managed design and implementation of solutions to address critical business questions
• Delivered ad-hoc quantitative and qualitative primary research as sponsored by the marketing and other departments, communicated with internal clients and sponsors.

United Way of Greater Los Angeles
Los Angeles, CA
1996 - 1997
Senior Research Specialist
• Revived research capability to support major corporate and individual donor recruitment

International Channel Networks
Los Angeles, CA
1994 - 1996
Research Manager
• Established capability to create demographic-based informational materials to drive sales efforts
• Conducted quantitative and qualitative studies to support programming decisions


- Arizona State University, W.P. Carey School of Business
BA Economics - Harvard University

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